Frequently Asked Questions
Everything you need to know about your fitness journey with Flex Fitness Equipment AU
What are your shipping rates and delivery times across Australia?
We offer competitive shipping rates nationwide. Delivery times vary by location, typically taking 3-7 business days for metro areas and up to 10 business days for regional locations. Shipping costs are calculated at checkout based on the weight and dimensions of your equipment.
Do you offer professional installation for heavy gym equipment?
Yes, we provide professional installation services for power racks, multi-gyms, and commercial equipment in select metropolitan areas. Please contact our support team after placing your order to receive a quote and schedule a technician.
What is your return policy for fitness gear?
We offer a 14-day change-of-mind return policy, provided the item is in its original, unopened packaging. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply to heavy machinery.
What payment methods do you accept?
Flex Fitness Equipment AU accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free financing options including Afterpay and Zip Pay to help you build your home gym now and pay later.
Does my equipment come with a warranty?
All our products come with a standard manufacturer's warranty. Specific coverage varies by brand and product type; for example, frames often have a lifetime warranty while cables and pulleys may have 12-24 months of coverage.
Can I click and collect my order to save on shipping?
Absolutely. You can select the 'Click & Collect' option at checkout to pick up your order from our designated warehouse locations in Australia at no extra cost. You will receive an email notification once your order is ready for collection.