Returns & Exchanges

At Flex Fitness Equipment Au, we want to ensure you are completely satisfied with your high-performance gear. If your purchase doesn't meet your training needs, we offer a straightforward return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Ensure the item is in its original, unassembled condition and securely packed in the original packaging, including all manuals and accessories.

• 3.
  Ship to Warehouse

  Affix the provided return label or ship the package to our designated Perth or Melbourne distribution centers using a tracked courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your replacement equipment within 5-7 business days.